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Objective of the KCC

 
  Today Tripura has an impressive telecom and internet network both in the private and government sector. All most all the villages connected with internet, mobile, WLL or land telephone in the state. It has been felt for long that this impressive telecom and internet network could be put to effective use for delivering knowledge and information to the farming community. In view of the above, the state government launched the farmers portal along with a Kisan call centre to respond to issues raised by farmers instantly in the local language.

The Horti and soil conservation directorate, govt. of Tripura is the nodal agency to run the integrated farmers portal and Kisan call center (KCC) to provide agriculture and allied sector related information to the farmers in Tripura. The project is run by tripurainfo.com in association with Department of Agriculture, horticulture, ARDD & forestry, Government of Tripura.

The Kisan call center will be accessible by the farmers on toll free telephone number 1551 and the farmers portal address is www.farmersportal.tripura.gov.in

The office hours for the KKC would be morning 6:00 am to 10:00 pm at night, and the KCC would operate on all Days including Sundays and holidays.

Call center operators will act as a first level of support and it is envisaged that majority of queries will be replied by these first level operators or call center agents with the minimum prescribed academic qualification in the field of agriculture and allied sectors information available at farmers portal. In case, these call center agents are unable to answer the queries, the caller will be referred to departmental experts in a conference call along with the information collected by the call center agent.

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